Develop HR delivery strategies – Best Writing Service

Learner Instructions 1
Australian Expert Writers
( HR )
Procedure
Summary of meeting
I had a meeting with manager and sales manager to determine HR requirements: Following discussion were held:
Report on human resources needs
Please write 1-2 page report covering above points
Action plan
Activity
Timeline
Strategy/application of policy(if relevant)
Resources
Person
Policy
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Summary of meeting
I had a meeting with Operation manager to approve action planning………………………………………………………………………………………………………………………………………………………………………………………………
Learner Instructions 2
(Deliver HR services)
Procedure
Part A
Review the additional information provided for JKL and assessment task two scenario information.
Review work completed and information gathered for Assessment Task 1, and in particular, the selected options for HR service delivery and action planning.
Develop a service level agreement (SLA) draft in response to HR requirements identified in Assessment Task 1. An SLA template is provided in additional information. As much as possible, attempt to align the service level agreements to the overall strategic and operational needs of the organisation. For example, develop performance metrics related to financial or investor value, customer value, development of people or employee value, and the value added through improvement of HR management practices and processes. Remember to include measures related to meeting requirements of the organisation’s values, code of conduct, and legal obligations.
Service level agreement
General information
Purpose
<State the reason, goals or objectives of the SLA>
Vision
<State the core values to be realised and the aspirational goal>
Service performance
Mission
<State the core activity of functions to be carried out or facilitated by the SLA>
Scope
<State the process/area/business unit the SLA is intended to apply to. State key stakeholders affected>
Hours of operations
<If applicable to SLA, state hours of operation between which services will be provided>
Performance expectations
Service expectations
<State key expectations and metrics>
Service Process/Area
Expectation
Performance metric
Performance monitoring schedule
 
 
 
 
 
 
 
 
 
 
 
 
Working assumptions
<State any assumptions the SLA is subject to>
Service constraints
<State the service constraints, for example services the SLA does not cover that may be assumed, any legitimate reason why service could fail such as power outages, etc.>
Service level agreement maintenance
<State the process for review and periodic modification of SLA as needed>
Terms of agreement
<State the beginning and ending date of SLA, any conditions that must be fulfilled by client>
Periodic quality reviews
<State summary of schedule for review. State agenda or terms of reference for the review, i.e., what aspects of the SLA will be open to review?>
Issue resolution
<State process for resolution of issues>
Signatures to agreement
Provider
Client/s
Prepare and deliver a presentation to managers on the human resource strategies developed in Assessment Task 1 and seek agreement on your draft SLA (which formalises agreement on delivery of options by HR service providers to internal clients). In your preparation, ensure that your presentation will cover the following.
Work to gain support for strategies and the draft SLA.
Discuss relationship of SLA to business performance at various levels of the organisation (for example, helps sales people meet customer needs, helps managers, helps senior managers, helps the organisation achieve its vision).
Discuss the need for training to enable effective implementation of SLA.
Discuss risk level and management (risk mitigation) for proposed strategies.
Discuss ROI.
Discuss methods for monitoring performance against the SLA, for example strategies to:
focus on building quality into the process and continuous improvement
focus on preventing problems through early identification
monitor constantly
set clear accountabilities.

Discuss strategies for monitoring performance against SLA with respect to the organisation’s values, code of conduct, and legal obligations.

Prepare and deliver a presentation
Amend SLA and action plan for implementation if required due to input from managers.
Amended service level agreement
General information
Purpose
<State the reason, goals or objectives of the SLA>
Vision
<State the core values to be realised and the aspirational goal>
Service performance
Mission
<State the core activity of functions to be carried out or facilitated by the SLA>
Scope
<State the process/area/business unit the SLA is intended to apply to. State key stakeholders affected>
Hours of operations
<If applicable to SLA, state hours of operation between which services will be provided>
Performance expectations
Service expectations
<State key expectations and metrics>
Service Process/Area
Expectation
Performance metric
Performance monitoring schedule
 
 
 
 
 
 
 
 
 
 
 
 
Working assumptions
<State any assumptions the SLA is subject to>
Service constraints
<State the service constraints, for example services the SLA does not cover that may be assumed, any legitimate reason why service could fail such as power outages, etc.>
Service level agreement maintenance
<State the process for review and periodic modification of SLA as needed>
Terms of agreement
<State the beginning and ending date of SLA, any conditions that must be fulfilled by client>
Periodic quality reviews
<State summary of schedule for review. State agenda or terms of reference for the review, i.e., what aspects of the SLA will be open to review?>
Issue resolution
<State process for resolution of issues>
Signatures to agreement
Provider
Client/s
            Amended action plan
Activity
Timeline
Strategy/application of policy(if relevant)
Resources
Person
Policy
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Part B
Review performance issue (provided in assessment task two secnario information) to Identify instances of underperformance and develop an action plan to address underperformance of team or service providers as soon as possible. Address two of the three scenarios presented. Action plans should include:
performance management activities
timelines
strategies to ensure success/integration with organisational values/policy/business ethics/legal requirements
resources
responsibilities.

            Action plan to address underperformance of team
Activity
Timeline
Strategy/application of policy(if relevant)
Resources
Person
Policy
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Specifications
You must:
deliver a presentation on HR service delivery and strategies
submit presentation notes or slides
submit draft and amended service level agreements
submit an amended action plan for delivery of SLA
submit an action plan to address and rectify HR delivery underperformance in two of the three scenarios.
Note: Ensure deliverables adhere to the file-naming conventions of the organisation.
Your assessor will be looking for:
analytical and problem‑solving skills to review business and operational plans and to develop and evaluate human resources strategies to support them
communication and negotiation skills to consult with key stakeholders across the organisation and ensure their support for human resources strategies
communication skills to manage service delivery
learning skills to see that performance is managed and skills are developed in a range of contexts
technology skills to:
communicate with key stakeholders
support HR functions, including data collection and managing information according to legislation and organisational policies

knowledge of human resources strategies and planning processes as they relate to business and operational plans
knowledge of performance and contract management
knowledge of relevant legislation that applies to human resources.
Learner Instructions 3
Procedure
Review the additional information provided for JKL and assessment task three scenario information.
Review work completed and information gathered for Assessment Tasks 1 and 2, particularly performance information and planned monitoring activities.
Revise action planning undertaken in Assessment Task 1 to include service delivery surveys and information from company balanced scorecard (provided in assessment three scenario information) over the current financial year. Include actions to adhere to organisational recordkeeping policy.
Develop a survey on HR service delivery to obtain feedback from clients, including:
senior management
line managers
recruitment service provider
Employees.

Provide a copy of the survey to your assessor for completion. The assessor will fill out several surveys as if completed by various stakeholders.
Obtain the completed surveys from your assessor.
Analyse the feedback (in surveys) provided by your assessor as well as company balanced scorecard performance data provided in assessment three scenario information.
Prepare a report on HR service delivery performance for the operations manager. Include in your report:
a summary of proposed recommendations for service delivery changes (executive summary)
analysis of performance data, including adherence to values, code of conduct, organisational policy and legal requirements
proposed recommendations for service improvements, for example:
changes to service level agreement/s (SLAs)
changes to implementation strategies
reference to business needs in connection with changes and impact (if any) on business or operational plans
revised return on investment (ROI) figures with justification.

Prepare an action plan to support communication of changes and implementation of changes over the next six months. Include in your plan:
communications activities designed to obtain support and approval from clients for service changes and changes to SLAs
activities, resources and strategies designed to effectively implement, monitor and win buy in from organisational stakeholders and clients of HR services.

Specifications
You must provide:
amended action plan/s for monitoring of service delivery performance
a survey on HR service delivery
a 1–2 page report on service delivery performance, including proposed recommendations for service improvement or variation
action plan to support communication of and amended implementation of HR service delivery.
Note: ensure deliverable adhere to recordkeeping policy.
Your assessor will be looking for:
analytical and problem‑solving skills to review business and operational plans and to develop and evaluate human resources strategies to support them
communication and negotiation skills to consult with key stakeholders across the organisation and ensure their support for human resources strategies
communication skills to manage service delivery
learning skills to see that performance is managed and skills are developed in a range of contexts
technology skills to:
communicate with key stakeholders
support HR functions, including data collection and managing information according to legislation and organisational policies

knowledge of human resources strategies and planning processes as they relate to business and operational plans
knowledge of performance and contract management.

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