COIT20252 | Case Study Report Assessment 3

More Details: As a future Business Process Analyst, you are required to critically analyse the given case and write a that provides diverse insights of Business Process Management (BPM). In doing so, you will emphasise on the need for BPM, the organisational situation, the transformation journey, the results achieved and the lessons learnt on the BPM path, as depicted in the case and other relevant scholarly sources.
For the main body of the report, you are advised to incorporate the four-part structure outlined below:
Part 1: Necessity of Business Process Management 
Some points to consider are: 
– Organisational background
– Need of BPM initiatives
– Problems faced
– Importance of agile processes
Part 2: Business Process Management Lifecycle
Some points to consider are: 
– Phases of the BPM lifecycle
– Process mapping
– BPM stakeholder community
– Continuous process improvement vs business process reengineering
Part 3: Business Process Management Governance
Some points to consider are: 
– Process maturity models
– Process performance measurement
– Role of process office
Part 4: Process Improvement
Some points to consider are: 
– Results achieved
– Lessons learned
– Critical success factors
The above points are used as examples and should not limit your reasoning and critical analysis. Please be mindful that you may find that all these points may not be relevant so please exercise your own discretion. Thorough reading of the case study will enable you to identify the relevant points. Based on the identified shortcomings, you should provide the recommended improvements in the Conclusion section of the report.
The overall structure of the report will be as follows:
Executive Summary
Table of Contents
Introduction
Main Body (Parts 1-4)
Conclusion
– Summary of main points
– Limitations of your report
– Recommendations

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