Assessment InstructionsBSBWOR502 Lead and manage team effectiveness Table of ContentsTable of…

Lead and team effectivenessTable of of Contents 2 Schedule 3 Information 3 Instructions 5 Task 1: Written Questions 6 Task 1 Instructions 8 Task 2 Instructions 11 Task 3: Professional development policy and procedure project 14 Task 3 Instructions 15 Task 4: Reward and recognition project 16 Task 4 Instructions 17 Task 5: Managing underperformance project 18 Task 5 Instructions 19 ScheduleTask Due DateLearning Activity Only and Task 1 Week 1Task 2 and 3 Week 2Task 4 and 5 Week 3 InformationThe tasks for BSBWOR502 Lead and manage team are included in this booklet and outlined in the assessment plan below.To be assessed as competent for this unit, you must complete all of the assessment tasks satisfactorily.Assessment PlanAssessment Task Overview1: Written Questions You must answer all questions correctly.2: Team performance planning project You must prepare for a team performance planning meeting, as well as meet with their team.3: Professional development policy and procedure project You must develop a professional development policy and procedure for the case study organisation.4: Reward and recognition project You must research suitable reward and recognition schemes for the case study organisation.5: Managing underperformance project You must manage a staff member who is underperforming.Assessment PreparationPlease read through this assessment thoroughly before beginning any tasks. Ask your assessor for clarification if you have any questions at all.Assessment appealsIf you do not agree with an assessment decision, you can make an assessment appeal as per SCSB assessment appeals process.You have the right to appeal the outcome of assessment decisions if they feel they have been dealt with unfairly or have other appropriate grounds for an appeal.Naming electronic documentsStudents are directed to name documents logically.Each should include:• Course identification code• Assessment Task number• Document title (if appropriate)• Student nameFor example, BSBWOR502 AT2 Team Performance Plan Joan SmithAdditional ResourcesThe following resources will be given to you before you begin Assessment Task 2.• Operational Plan• Team Performance Plan TemplateAssessment InstructionsEach assessment task in this booklet consists of the following:Assessor ChecklistThis will be used by your assessor to mark your assessment. Read through this as part of your preparation before beginning the assessment task. It will give you a good idea of what your assessor will be looking for when marking your responses.The Assessor Checklist will be returned to you with the outcome of the individual assessment task, which will be satisfactory (S) or unsatisfactory (U). If your work has been assessed as being not satisfactory, your assessor will include written feedback giving reasons why.Depending on the task, this may include• resubmitting incorrect answers to questions (such as short answer questions and case studies)• resubmitting part or all of a project, depending on how the error impacts on the total outcome of the task• redoing a role play after being provided with appropriate feedback about your performancebeing observed a second (or third time) undertaking any tasks/activities that were not satisfactorily completed the first time, after being provided with appropriate feedback.Assessment Task InformationThis gives you:a summary of the assessment taskinformation on the resources to be usedsubmission requirementsre-submission opportunities if required.Assessment Task InstructionsThese give questions to answer or tasks which are to be completed. Your answers need to be typed up using software as indicated in the Assessment Task Instructions.If you are submitting electronically, consider giving the document a file name that includes the unit identification number, the task number, your name and the date.Assessment Task 1: Written QuestionsTask summaryThis is an open book test. You need to answer all of the written questions correctly.RequiredAccess to textbooks/other learning materialsComputer and Microsoft OfficeAccess to the internetSubmitAnswers to all questions.Assessment criteriaAll questions must be answered correctly in order for you to be assessed as having completed the task satisfactorily.Re-submission opportunitiesYou will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance.You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal.You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.Written answer question guidanceThe following written questions use a range of “instructional words” such as “identify” or “explain”, which tell you how you should answer the question. Use the definitions below to assist you to provide the type of response expected. Note that the following guidance is the minimum level of response required.Analyse – when a question asks you to analyse something, you should do so in in detail, and identify important points and key features. Generally, you are expected to write a response one or two paragraphs long.Compare – when a question asks you to compare something, you will need to show how two or more things are similar, ensuring that you also indicate the relevance of the consequences. Generally, you are expected to write a response one or two paragraphs long.Contrast – when a question asks you to contrast something, you will need to show how two or more things are different, ensuring you indicate the relevance or the consequences. Generally, you are expected to write a response one or two paragraphs long.Discuss – when a question asks you to discuss something, you are required to point out important issues or features, and express some form of critical judgement. Generally, you are expected to write a response one or two paragraphs long.Describe – when a question asks you to describe something, you should state the most noticeable qualities or features. Generally, you are expected to write a response two or three sentences long.Evaluate – when a question asks you to evaluate something, you should do so putting forward arguments for and against something. Generally, you are expected to write a response one or two paragraphs long.Examine – when a question asks you to examine something, this is similar to “analyse”, where you should provide a detailed response with key points and features and provide critical analysis. Generally, you are expected to write a response one or two paragraphs long.Explain – when a question asks you to explain something, you should make clear how or why something happened or the way it is. Generally, you are expected to write a response two or three sentences long.Identify – when a question asks you to identify something, this means that you are asked to briefly describe the required information. Generally, you are expected to write a response two or three sentences long.List – when a question asks you to list something, this means that you are asked to briefly state information in a list format.Outline – when a question asks you to outline something, this means giving only the main points, Generally, you are expected to write a response a few sentences long.Summarise – when a question asks you to summarise something, this means (like “outline”) only giving the main points. Generally, you are expected to write a response a few sentences long.Assessment Task 1 InstructionsProvide answers to all of the questions below:1. Explain the origins and the concept of the term group dynamics.2. Explain three aspects of group dynamics that can have a negative effect on team performance.3. Discuss in 3 to 4 paragraphs the phenomenon of social loafing in groups, its negative consequences and the effect of group size and culture.4. Discuss three strategies for preventing social loafing in groups.5. Discuss in a paragraph the phenomenon of Groupthink.6. Outline three advantages and three disadvantages of group decision-making.7. Discuss three team-building techniques, using examples to illustrate your answer.8. Explain the concept of a team consensus.9. Discuss two methods that can be used to assist teams to reach consensus.10. Explain four simple steps for resolving a workplace dispute.11. Explain why is it important to have an effective dispute resolution process?Assessment 2 Team performance planning projectTask summaryAs the Marketing and Communications Manager for Football South East Coast (FSEC), you are required to develop a team performance plan to support the new Operational Plan. You will also be required to meet with your team to discuss and document team actions to achieve the Operation Plan. Actions will be recorded in the Team Performance Planning template. This assessment is to be completed in the simulated work environment in SCSB.Required• Access to textbooks/other learning materials• Computer and Microsoft Office• Access to the internet• Operational Plan• Team Performance Plan Template• Space for a meeting with a whiteboardDeliver• Conduct meeting with staff (Role Play)Submit• Prepare an email to the team with the Operational Plan attached.• Prepare an email to General Manager summarising workplace concerns• Prepare an email to the team (assessor) with your completed team performance plan attachedAssessment criteriaFor your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete further assessment to demonstrate competence.Re-submission opportunitiesYou will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance.You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal.You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.Assessment Task 2 InstructionsCarefully read the following:Football South East Coast is sporting association based in a small town on the NSW South Coast and is responsible for administration and development of football for the NSW South East Coast. The association employs a General Manager, Operations Manager, Marketing and Communications Manager, High Performance Athlete Development Officer, Marketing Officer, Communication Officer, Promotions Office, Administration Manager and Receptionist.FSEC’s Vision is to be the number one sport played through South East NSW.FSEC’s Mission is to grow football by supporting members and the football community through, strong leadership, sound communication and the provision of a clear strategic direction that secures the sport’s long-term prosperity.Values listed in its current Strategic Plan include:• Operating with trust and Integrity with each other, as well as with members and the community.• Customer focus through appreciation of interests and passion of our members and the broader football community.• Camaraderie through recognising the superior strength and efficiencies of good team work• Innovation through best practice and change• Openness and transparency in communicating with our members, customers and the broader community.One of the organisation’s key strategic goals is to improve participation in community football, specifically to increase the total number of players by 4% in 2019.Another goal is to increase the participation of girls aged between 5 and 18 by 2% in 2019These goals have been translated into an Operational Plan for the organisation.As the Marketing and Communications Manager, you are responsible for the following key result areas: Membership Growth, Programs and Events and Volunteer Development.Complete the following activities:1. Send an email to the team (your assessor)The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. It should introduce and summarise the contents of the attachment and ask them to review it.The email text should also invite them to attend a performance planning meeting. Your email should include the date and time of the meeting, as well as the duration. You will need to send your email at least 5 working days prior to the meeting.Attach your Operational Plan to the email.Your team members will be organised by your assessor and will include at least two other students as well as your assessor to represent the other FSEC positions.2. Conduct a meeting with the team.Prepare for a meeting with your team to discuss the new Operational Plan and to develop a team performance plan by reviewing the organisational information provided to you above, as well as the Operational Plan. Familiarise yourself with the Team Performance Plan Template, as you will be completing this document after the meeting.As Marketing and Communications Manager, you are required, as a minimum, to cover the following during the meeting:• Provide an introduction to the meeting, including the purpose of the meeting• Indicate to all team members that it is important for them to take an active role in the planning meeting so that their ideas for implementing the strategic plan and associated goals for the upcoming 12 months will be taken into consideration and included in the team performance planning framework.• Ensure that all team members have read the Operational Plan that you sent in the email. Give them the opportunity to ask questions if anyone needs clarification. You should explain to the team any parts of the Operational Plan that are not understood.• Work with your team on each section of the performance planning template. Ask your team for ideas and write them up on the white board.During the meeting, your assessor (in the role of a staff member) will raise a workplace concern during the team performance planning session. Concerns or problems that are outside your authority will have to be discussed with the General Manager. Tell the team that you will get back to them shortly with a response.During the meeting, you will need to demonstrate the effective interpersonal and communication skills including:• Team building techniques including clear explanation of goals and outcomes• Asking questions and listening to responses to clarify understanding• Active listening skills• Respecting and acknowledging the views of others• Non-verbal communication skills that encourage discussion and feedback, for example, nodding, smiling, eye contact.3. Send an email to the General Manager (your assessor).The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. It should summarise the meeting and explain the workplace concerns in a few paragraphs.The assessor will respond to the concern in a return email.4. Complete your team performance planFollowing the meeting, complete the Team Performance Plan Template, incorporating the feedback that you received from the other meeting participants.5. Send an email to the team (your assessor)The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. It should introduce and summarise the contents of the attachment.The email text should also include:• A request for feedback on the team performance plan.• A schedule of meetings for the next 12 months to support the implementation of the actions documented in the performance plan. The schedule should commence following the meeting date and for the next 12 months. You can decide on the frequency of the meeting.• An outline of the actions you intend to take to address workplace concerns, including the feedback that you received from the General Manager.• A brief overview of the training and development activities that you intend to implement over the next 12 months to address training needs identified in the team performance plan. You should include the details of at least two activities that you have identified for the team as a whole and include the title of the activity, as well as the date and location and outcomes of completing the activity.Attach your team performance plan to the email.Student AppendixOperational Plan Team Performance Plan TemplateAssessment Task 3: Professional development policy and procedure projectTask summaryThis assessment task requires you to develop a simple policy and procedure for professional development for Football South East Coast, as the organisation does not currently have one. This assessment is to be completed in the simulated work environment in SCSBRequired• Access to textbooks/other learning materials• Computer and Microsoft Office• Access to the internetSubmit• Prepare an email to your assessor with your professional development policy and procedures attachedAssessment criteriaFor your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete further assessment to demonstrate competence.Re-submission opportunitiesYou will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance.You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal.You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.Assessment Task 3 InstructionsCarefully read the following:Football South East Coast does not currently have a professional development process in place and would like to introduce one to ensure the professional development of all staff members.A budget of $1,000 per annum is to be allocated to professional development for each staff member is.Complete the following activities:1. Develop professional development policy and procedures for Football South East CoastConduct research by identifying and reviewing a range of professional development policies and procedures that have been developed in similar scenarios.The document should be approximately 2 pagesYour policy and procedures should include, as a minimum, the following:• Purpose of the policy• Scope of the policy – who it applies to• Types of professional development that may be undertaken• Process for identifying professional development needs• Criteria for determining whether the professional development opportunity is appropriate• Budget allocated to each staff member• Process for documenting and evaluating outcomes from professional development2. Send an email to the team (your assessor).The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. It should introduce and summarise the contents of the attachment, and the benefits to the team of participating in professional development. Attach your professional development policy and procedures to the email.Assessment Task 4: Reward and recognition projectTask summaryThis assessment task requires you to research and report on reward and recognition schemes that can be implemented for Football South East Coast staff. This assessment is to be completed in the simulated work environment in the SCSBRequired• Access to textbooks/other learning materials• Computer and Microsoft Office• Access to the internetSubmit• Prepare an email to GM (Assessor) requesting approval of a reward and recognition scheme• Prepare an email to the team (Assessor) giving details of the reward and recognition schemeAssessment criteriaFor students’ performance to be deemed satisfactory in this assessment task, they must satisfactorily address all of the assessment criteria. If part of this task is not satisfactorily completed, they will be asked to complete further assessment to demonstrate competence.Re-submission opportunitiesStudents will be provided feedback on their performance by their Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.If any parts of the task are not satisfactorily completed your assessor will explain why and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date.Students have the right to appeal the outcome of assessment decisions if they feel they have been dealt with unfairly or have other appropriate grounds for an appeal.Students are encouraged to consult with their assessor prior to attempting this task if they do not understand any part of this task or if they have any learning issues or needs that may hinder them when attempting any part of the assessment.Assessment Task 4 InstructionsCarefully read the following:After 12 months, data shows that your team has exceeded the percentage increase in the number of new football players, and you have decided to recognise your team for their efforts.Complete the following activities:1. Select reward and recognition schemesUsing the Internet, research both informal and formal staff reward and recognition schemes and make notes on what you find. The following links will provide some examples.http://smallbusiness.chron.com/examples-employee-recognition-programs-10883.htmlhttp://www.rrgexec.com/rewarding-your-employees-15-examples-of-successful-incentives-in-the-corporate-worldChoose and develop at least five examples that would be appropriate for your team in the case study.2 Send an email to the General Manager (your assessor).The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. It should introduce and summarise the reward and recognition schemes that you have identified and seek their feedback and approval to move forward with the project. Indicate which of the schemes you think would be most appropriate for the FSEC team as per the scenario and why. You will be assessed on whether your email addresses the required content as described, as well as the clarity of your email. The General Manager will reply to your email with authority to implement one of the schemes that you have selected.3. Send an email to the team (your assessor).The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. It should thank them for their efforts in achieving the strategic goals and give the details of the reward and recognition scheme that you are introducing.Assessment Task 5: Managing underperformance projectTask summaryYou are required to roleplay the Marketing and Communications Officer at FSEC and conduct a meeting with the Marketing Officer to discuss their under-performance and to identify solutions to address the issue.This assessment is to be completed in the simulated work environment in SCSBRequired• Access to textbooks/other learning materials• Computer and Microsoft Office• Access to the internetDeliver• Conduct the meeting with the Marketing Officer, Jackie (your assessor).Submit• Prepare an email inviting Jackie to a meeting.• Prepare an email to Jackie summarising the outcomes of the meetingAssessment criteriaFor students’ performance to be deemed satisfactory in this assessment task, they must satisfactorily address all of the assessment criteria. If part of this task is not satisfactorily completed, they will be asked to complete further assessment to demonstrate competence.Re-submission opportunitiesStudents will be provided feedback on their performance by their Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.If any parts of the task are not satisfactorily completed your assessor will explain why and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date.Students have the right to appeal the outcome of assessment decisions if they feel they have been dealt with unfairly or have other appropriate grounds for an appeal.Students are encouraged to consult with their assessor prior to attempting this task if they do not understand any part of this task or if they have any learning issues or needs that may hinder them when attempting any part of the assessment.Assessment Task 5 InstructionsCarefully read the following:Two staff at FSCE have lodged complaints with you, the Marketing and Communications Manager, about the Marketing Officer, Jackie’s work.The staff complain that Jackie is often talking to friends on her mobile and so when the office phone rings they answer the phone. Even when Jackie can see they are trying to answer queries that directly relate to her work, she does not end her personal call. This not only takes other staff member’s time in answering such calls, but also then to make notes for Jackie on the call.The staff have said that the behaviour is recent, and until recently Jackie has always been hard-working and reliable.You need to meet with Jackie to discuss the issue and identify realistic solutions.Complete the following activities:1. Write an email to the Marketing Officer, Jackie (your assessor)..The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. It should request her to attend a meeting with you to discuss her work.Include the date and time of the meeting.Read the following guide about managing underperformance. You will be assessed on your demonstration of the skill referred to under key points for employers to remember.http://www.fairwork.gov.au/about-us/policies-and-guides/best-practice-guides/managing-underperformance2. Conduct the meeting with the Marketing Officer, Jackie (your assessor).Conduct the meeting with Jackie, explaining to her what the problem is, why it is a problem, how it impacts on the workplace and why there is a concern.At the meeting, you are required to:• Explain the purpose of the meeting• Explain to Jackie what the problem is and outline her work responsibilities and the need to achieve these.• Explain how this behaviour impacts on the workplace and why it is a concern. Ensure that you focus on the issue not the person.• Demonstrate your interpersonal and communication skills by:o Keeping your communication open and clearo Listening to Jackie and confirming and clarifying information sharedo Asking questions to confirm informationo Emphasizing Jackie’s strengths as set out in the scenario information• Discuss and agree on a solution, using your skills to come up with realistic and creative solutions.3. Send an email to Marketing Officer, Jackie (your assessor).The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. The email text should summarise the meeting, and the solution agreed to.The email should be sent to Jackie within 1 day of the meeting,

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